Cancellation policy of your reservation is also informed in confirmation letter that has been sent to your email address. The entire cancellation must be done during our working hours starts from 09.00-17.00 (GMT+8). Canceling a booking with govacation-indonesia.com can result in cancellation fees being applied by Go Vacation Indonesia, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Voucher for specific details). When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.

1. Event, Attraction, Theater, Show or Coupon Ticket
These are non-refundable in all circumstances.
ii. Gift Certificate (promotional code)
    These are non-refundable in all circumstances.
iii. Other Tour Products & Services     Cancellation more than 7 calendar days before the services begin : You will be charged a 10% cancellation fee.
    Cancellation between 7 and 4 calendar days before the services begin: You will be charged a 20% cancellation fee.
    Cancellation within 3 calendar days before the services begin : You will be charged a 100% cancellation fee (no refund).
    Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund)

The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on govacation-indonesia.com and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

Please note that certain supplier apply more stringent cancellation fees, which might apply if relevant.

govacation-indonesia.com has commit to provide an easy and fast refund process. To process your refund please contact our Customer Service.

Any refund will be process directly through your credit card that has been used on your reservation and it will take processing time within 30 (thirty) working days. Some hotels or tours will add penalty fees, it is often same as the cost while you stay for a night, for shorten your stay there will be notified in the end. Please check the policies carefully.

Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us. govacation-indonesia.com will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges

It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.

Under no circumstances will Go Vacation Indonesia or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of govacation-indonesia.com regardless of the form of action.

Go Vacation Indonesia and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.

Furthermore, Go Vacation Indonesia and its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.

GoVacationIndonesia ’s content - including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to govacation-indonesia.com, service provider, operator and/or distribution partner – is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

At govacation-indonesia.com we check and recheck the details about all the products and services we offer for accuracy. However, Go Vacation Indonesia does not warrant that functionality, content or information contained on govacation-indonesia.com will be uninterrupted or error free, that defects will be corrected, or that govacation-indonesia.com or the servers that make it available are free of viruses or bugs.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

You agree that you will not, and will not assist or enable others to:
use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, orotherwise interfere with another user's use of the site;
use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
use the site to promote bigotry or discrimination against protected classes;
use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
use the site to submit or transmit pornography or illegal content;
use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;

attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses"); use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.

We may terminate or suspend your account or ability to use the Site, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the Site if you misuse the Site. Any such termination or suspension could prevent you from accessing your account, the Site, your Content, Site Content, or any other related information.
You may terminate the Terms of Service at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.

At Go Vacation Indonesia , we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.
We have prepared this Privacy Policy to help you understand how Go Vacation Indonesia collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

What is Go Vacation Indonesia ?

What is Go Vacation Indonesia ?

1. Reservation through Go Vacation Indonesia will give you ease of : searching for tours/excursions or to find rooms availability and prices as the prices are implemented on a table and gives you an easy way to find the date and prices you are looking for.
2. We will confirm your reservation status immediately by e-mail or telephone.
3. We have button Add to cart easily for customers book multiple in one transaction.
4. The easy way to settle the payment through online direct payment at our website.

How do I make a reservation?

Reservation can be done through our website by choosing your destination on the Menu and you will find some choice of tour or excursion which could be listed as well by budget, holiday type and holiday duration.
You are also able to use a searching table with a Key you have knew such as your favorite hotel name, by typing one word on the Hotel Name, the searching machine will deliver you the result or to find a hotel name accordance with the criteria you want.
The Tours that are offered by Go Vacation Indonesia also meet the varied interests of travelers.
If you have any special requests such as non smoking room, rooms with connecting door and so on, you can enter any special requests into "Guest Note" box which is available in your reservation form, and your special request will be proceed and follow-up by the hotel directly but we could not guarantee you.

What should I do after making reservation?

After you have filled reservation form and before you submit the data, please make sure all important information such as your first name, tours name, hotel name, check-in and check-out date, total rooms, and room type are already correct due the data you have submitted would not be able to be edited except to cancel and re-book the room.
You will move to the step for the payment. You will see the price you will pay through credit card, and you input the necessary parts for the credit card payment.
As soon as the booking process has been completed, you will receive a confirmation email concerning your booking information detail and please keep your confirmation. Whenever you log in by inputting your own username and password, you can also check your history of bookings.

When will I receive the Booking Voucher?

The Booking Voucher will be sent after your payment confirmation done. If within 24 hours you do not receive the Booking voucher, there must be some errors and we ask you to contact Go Vacation Indonesia Hotline Support to +6281-23801503 during working hour 09:00 -17:00 WITA.

• Feel free to contact us for help or question about your trip
• Office Hours : 09.00 - 17.00 (GMT+8)